FAQ
SHIPPING
Do you offer international shipping?
MEISSALIVVE currently offers shipping within the United States, excluding Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico, and Guam. However, we do not provide international shipping.
Is it possible to change the delivery address after I have placed an order?
After placing an order on meissalivve.com, you can request to change the delivery address. However, as we cannot guarantee a 100% success rate in altering the address during transportation, please contact us at service@meissalivve.com before your order is shipped.
How soon will my order be shipped after I place it?
Most of our confirmed orders are shipped within 2-3 business days. For pre-sale products, we will provide clearly marked information on the product page and announce specific details tailored to each situation.
How much does shipping cost?
MEISSALIVVE offers free shipping for all products sold on meissalivve.com, so you won't have to pay any shipping costs.
PAYMENT & ORDERING
What is the process for canceling my order?
Please contact us via email at service@meissalivve.com. We will process your order cancellation request within 1-2 working days.
Why was my payment declined?
If your credit card is declined, there may be several reasons: insufficient funds, incorrect CSV security code entry, an expired card, incorrect billing information entered, or the card may not permit internet purchases. In any case, contacting your issuing bank can clarify why the card is being declined.
What payment methods are accepted on your site?
We accept various payment methods, including PayPal, ShopPay, VISA, and other credit cards. For more details, please visit our payment method page.
RETURN & REFUNDS
How do I get my money back?
The refund will be processed through the original payment method. The time it takes for the refund to appear in your account depends on the policies of each bank or payment channel.
Is it possible to request a return after more than 30 days from receipt?
If your order exceeds 30 days, please contact us and provide the relevant reasons. We will address the issue based on the actual circumstances.
Can I return a product if I'm not satisfied with it after receiving it?
MEISSALIVVE provides a 30-day return policy from the delivery date for all purchases. However, if the return or refund is not due to the seller's fault, the buyer is responsible for the return shipping costs and must return the product in its original packaging.
OTHER QUESTIONS
Why was some product delivered in several packages?
Some products are too heavy and contain too many parts to be sent in one package. To ensure that you receive the complete product, we have divided it into several packages. When your order is shipped, we will provide you with the exact number of packages and their tracking numbers. Please note: The packages may not arrive simultaneously.
What should I do if my package arrives damaged?
Please contact us first by sending an email to service@meissalivve.com detailing the problem you are experiencing. MEISSALIVVE has an efficient team dedicated to solving all your issues. Rest assured, we will provide you with a satisfactory solution.
What should I do if I haven't received a reply to my Email?
Please first check if you have sent your email to the correct address. We will respond to you within 12 hours of receiving the email.